This page explains how to permanently delete your TAP TO CLOSE account and the personal data associated with it. It applies to the TAP TO CLOSE website, mobile app (com.taptoclose.app), and related services.
Option 1 — Delete in the app (fastest)
- Sign in at www.taptoclose.com/auth or open the TAP TO CLOSE app.
- Go to Settings.
- Scroll to the Danger zone section.
- Tap Delete account and confirm. Deletion runs immediately.
Option 2 — Request deletion by email
If you can no longer sign in, email privacy@taptoclose.com from the address on your account with the subject "Delete my account". We verify ownership and complete deletion within 30 days.
How long deletion takes
- In-app deletion — runs immediately; your account and data are removed from live systems within 24 hours.
- Email request — we verify ownership and complete deletion within 30 days of a verified request.
- Encrypted backups — residual copies are purged within 30 days.
- Confirmation — we email you once deletion is complete.
What gets deleted
- Your account and login credentials.
- Your public profile (name, bio, photo, links, vertical, username).
- Your leads, notes, tags, and lead activity.
- Your scan/view analytics tied to your profile.
- Uploaded profile images and assets.
- Any active subscription is canceled at the payment processor (Stripe).
What may be retained (and for how long)
- Billing records — invoices, payment receipts, and tax records are retained by our payment processor (Stripe) for the period required by law (typically up to 7 years).
- Security & abuse logs — minimal request/audit logs may be kept for up to 90 days to protect the service from fraud and abuse.
- Suppression lists — if you unsubscribed from emails, we keep a hashed record so we don't email you again.
- Backups — deleted data is purged from routine backups within 30 days.
Deletion is irreversible
Once deletion completes we cannot restore your profile, leads, or analytics. Export your leads (CSV or vCard) before deleting. Deleting your account does not by itself refund amounts already paid — see our Refund Policy. Our liability relating to deletion is subject to the liability cap in the Terms of Service.
Google Play / mobile users
The steps above apply equally to the TAP TO CLOSE mobile app. You do not need to contact Google to delete your account — use in-app deletion or email us directly. If you uninstall the app without deleting your account, your data remains until you request deletion.
Contact
Questions about deletion or your data: privacy@taptoclose.com
See also our Privacy Policy and Terms of Service.