Every TAP TO CLOSE plan is a software subscription with NFC hardware included at no extra charge. Because the card is bundled rather than sold separately, subscription refunds and hardware handling follow different rules. Both are spelled out below.
14-day money-back guarantee (subscription only)
If you are not satisfied within 14 days of your first paid charge, email billing@taptoclose.com and we refund that payment in full. This guarantee covers the subscription fee. It does not create a separate cash refund for the included card, because the card is not priced or sold on its own.
Renewals
Renewal charges are not refundable. Cancel future renewals at any time in the billing portal; your access continues to the end of the current paid period.
Scenario-by-scenario
| Scenario | Subscription refund | Hardware | Return required | Software access |
|---|---|---|---|---|
| You cancel before your card ships | Full refund of the most recent subscription charge within 14 days of your first paid charge. | Nothing shipped, so nothing to refund. The card order is cancelled. | No | Access ends at the end of the paid period, or immediately if you ask. |
| You cancel after the card ships but before you activate it | Full refund of the most recent subscription charge within 14 days of your first paid charge. | The card is included with the plan, not sold separately, so there is no separate hardware price to refund. Unprogrammed cards may be returned within 30 days. | Yes — you pay return shipping | Access ends at the end of the paid period. |
| You activate the card, then ask for a refund | Within 14 days of your first paid charge we refund the subscription charge. | No hardware refund. Activated or programmed cards are non-returnable for hygiene and security reasons — you keep the card. | No | Your hosted profile, lead capture and analytics stop when the subscription ends. |
| Your card arrives damaged | No subscription refund needed — your service continues. | Free replacement shipped at our cost. Send a photo so we can log the defect. | No | Unchanged. |
| We ship the wrong hardware | No subscription refund needed — your service continues. | Correct hardware shipped free of charge. | Yes — we send a prepaid label | Unchanged. |
| Your shipment is lost | No subscription refund; on request we credit the days you lost. | Replacement shipped free once the carrier confirms loss, or after 21 days in transit. | No | Unchanged. |
| You simply change your mind | Full refund of the most recent subscription charge within 14 days of your first paid charge. Renewals are not refundable. | Unprogrammed cards may be returned within 30 days. Programmed or activated cards are non-returnable. | Yes — you pay return shipping | Access ends at the end of the paid period. |
No restocking fee applies in any scenario.
Replacements
Manufacturing defects or damage in transit reported within 30 days of delivery are replaced free. Cards lost or damaged in everyday use can be reordered at cost.
What happens to your card after you cancel
The physical NFC card is yours to keep. It is never required to be returned. Cards shipped by Tap To Close are programmed and locked (read-only) to your Tap To Close profile URL, so the chip cannot be rewritten to a different destination. After paid access ends, the chip still responds to a phone, but the hosted profile, lead forms, QR management, analytics and dashboard become inactive. Export your leads before your access period ends.
How to request a refund
- Email billing@taptoclose.com from the address on the account.
- Include the order or invoice ID.
- Refunds are issued to the original payment method within 5–10 business days.
Chargebacks
Please contact us before initiating a chargeback. We respond to all refund requests within two business days.